A NEOPOST SHIPPING REPORT FOR E-COMMERCE BRANDS AND RETAILERS

Great Expectations: Shipping, CX and Gen Z

 

Understanding and appealing to Gen Z is good business.

The fast-paced changes we have seen brought about by the rise and mass adoption of e-commerce technology have no doubt defined the Gen Z consumer.

We believe that the supply chain is the last bastion to be conquered to complete the customer experience of new customers like Gen Z, and that shipping, fulfillment and delivery are areas requiring modernization in this evolving economy. It's time to win the mind and wallet share of Gen Z.

In this report...

  • Who is the Gen Z consumer 
  • What Gen Z consumers expect
  • Shipping experiences Gen Z love
  • Gen Z's #1 shopping destination
  • Six key areas of improvement that retailers need to consider
 
 

Did you know?
Customer experience will overtake price and product as a key brand differentiator by the year 2020.

ABOUT PROSHIP

We're beyond the box.  Your business should be too.
ProShip, Inc., a Neopost Shipping company, is a global provider of logistics software and product solutions, including enterprise-wide, multi-carrier shipping and manifesting softwareautomated packaging solutions and intelligent parcel lockers. ProShip’s reputation for quality is backed by decades of IT and supply chain expertise.

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